complaint · 13 reviews
Failure to deliver orders and unresponsive customer support
Customers are frequently reporting non-receipt of orders combined with a complete lack of response from the support team regarding refunds or tracking updates. The brand must urgently address logistics fulfillment and improve communication channels to restore consumer trust.
steady· 90d
Customer voices · paraphrased
- “My package never arrived and the company is ignoring all my emails.”
- “I have been waiting weeks for my order and cannot get a straight answer from support.”
- “The shipping process is unreliable and the customer service team is impossible to reach.”
Mentions per week · last 52
Rating mix
- 5★1
- 3★1
- 2★1
- 1★10
Complaints & mixed · 6
- High-glow finish with a tacky texturemixed→71
- Inconsistent glow results and packaging volume concernsmixed→60
- Serum causes acne and skin congestionmixed→30
- Inefficient pump mechanism and product wastemixed→25
- Fragrance-induced skin irritation and allergic reactions→25
- Failure to deliver orders and unresponsive customer support→13